A Webb Road care home has been on generators since April

Milton families should know about this one, first reported by the Milton Herald: Vitality Living Milton, the 94-unit senior community on Webb Road offering independent living, assisted living, and memory care, has been running on generator power since April 1 — when a burst irrigation pipe flooded its electrical panel.

For most of us, three months on a generator is an inconvenience. For a building full of seniors — some on oxygen, some in memory care — it’s higher-stakes, and on the morning of June 28 the generator itself failed, leaving the building without power for about five hours before a replacement was brought in. Vitality’s leadership says the repair requires specialized electrical equipment with long manufacturing lead times, that backup generators now have their own backups, and that full utility power should return around the week of July 27.

The families' experience is the heart of the story. Karen Richard, whose legally blind mother lives at Vitality, told the Herald the ongoing power issue has been “extremely stressful” for her mother — while also praising the staff, who she said “responded professionally and demonstrated genuine care” during each outage. Her unanswered question is the right one: once repairs finish, what testing will ensure residents don’t face another prolonged outage in the peak heat of July?

Two more details from the reporting stay with us. Several families told the paper they were reluctant to speak on the record for fear of reprisal — a fear the company says is unfounded, pointing families to its hotline (888-303-6800). And the state agency that licenses care homes was itself the subject of a 2025 state audit finding that 43 percent of facilities due for routine inspection between 2019 and 2024 never got one. (Vitality Milton’s most recent state inspection, two weeks before the pipe burst, found no violations.)

If your family has someone on Webb Road, the Herald’s full story has the rest. We’ll follow the July 27 restoration date.